Pennsylvania Convention Center
Room Number: 120A
Available Dates & Times
New service departments in electrical contracting firms are not available via overnight deliveries, packaged with a complete set of instructions. But with a reasonable amount of planning and effort a newly-formed service operation can be up and running—and earning its way—in three months or less. We’ll go through a checklist of success factors to make that happen.
Fred Sargent, President of Great Service Forums℠, began his career in 1970 in Pittsburgh-based Sargent Electric Company, which had been started by his grandfather in 1907. While the Company moves forward today under a successful team of professional owners and managers, for the past decade Sargent has dedicated his time and energy fully towards developing and promoting a business philosophy wrapped around service & maintenance as a winning strategy for union electrical contractors in today’s marketplace. From this he has coined the proverb, Never lose touch with a customer who somehow has managed to find you.
Along with Virginia Tech professor Andrew McCoy, he co-authors a regular column on service & Maintenance in NECA’s Electrical Contractor Magazine.